We love to support the USPS and use them to ship all of our packages. When your package ships depends on what you've ordered.
For our pre-order collection yarn: we do our best to dye and ship orders as we finish them. Our emails for each collection release will tell you the turn-around time for all pre-order collections. The time-frame is normally 6-8 weeks, but we do everything we can to get them out sooner. The collection page will also have the same turn-around time listed.
For our in-stock yarn: your order will ship in 2-4 business days from the time the order is placed. If your order includes yarn from both an in-stock and pre-order collection, your entire order will not ship until the entire order is complete! Please note there is no shipping over holidays and weekends.
For US domestic orders, once we ship your order, it is the responsibility of you, the customer, and we are not liable for lost or missing packages. While we will always do what we can to answer your questions about your packages to the best of our ability, in the case that a package has been lost, USPS will be able to help you locate it.
For international orders, once we ship your order, it is the responsibility of you, the customer, and we are not liable for lost or missing packages. We will always do what we can to answer any questions you have about your shipment. Any extra fees accrued over the course of your order's journey to you are the responsibility of you, the customer (i.e. customs fees).